Delivery & Returns

We offer tracked shipping on all orders. Every order is packed and shipped by our fulfillment team within 24 business hours. Due to high demand, delivery times currently range from 5–13 business days depending on your location.

We ship across the United States with free, tracked shipping on every order. We're actively working on expanding to Canada and other international destinations — sign up for our newsletter to be the first to know when international shipping launches.

We're sorry to hear that! Please contact us at hello@halewellness.com within 48 hours of receiving your order. Include your order number and a photo of the damage, and we'll arrange a replacement to be sent out right away at no cost to you.

If your order hasn't shipped yet, we can update the delivery address for you. Please contact us at hello@halewellness.com as soon as possible with your order number and the new address. Once an order has been dispatched, we're unable to redirect it.

Once your order has been shipped, you'll receive an email with a tracking number and a link to track your package in real time. If you haven't received a tracking email within 2 business days of placing your order, please check your spam folder or contact us at hello@halewellness.com.

We offer a 90-day money-back guarantee on every order. If you're not completely satisfied for any reason, returning is simple — just email us at hello@halewellness.com and we'll handle everything. Once we receive the product back, your full refund is processed within 5 business days. No questions asked.